Pri­vacy Policy

Jet­pack Jo’s World Tour Lim­ited (“We”) are com­mit­ted to pro­tect­ing and respect­ing your privacy.

This pol­icy (together with our terms and con­di­tions [] and any other doc­u­ments referred to on it) sets out the basis on which any per­sonal data we col­lect from you, or that you pro­vide to us, will be processed by us. Please read the fol­low­ing care­fully to under­stand our views and prac­tices regard­ing your per­sonal data and how we will treat it. By vis­it­ing (our site), and our mobile appli­ca­tion you are accept­ing and con­sent­ing to the prac­tices described in this policy.

For the pur­pose of the Data Pro­tec­tion Act 1998 (the Act), the data con­troller is Jet­pack Jo’s World Tour Lim­ited of 13 Sil­ver Street, Barn­sta­ple, Devon EX32 8HR.


Infor­ma­tion we may col­lect from you

We may col­lect and process the fol­low­ing data about you:

Infor­ma­tion you give us. You may give us infor­ma­tion about you by fill­ing in forms on our site, mobile appli­ca­tion, or by cor­re­spond­ing with us by phone, e-mail or oth­er­wise. This includes infor­ma­tion you pro­vide when you place an order on our site or if you choose to send us any doc­u­ments or infor­ma­tion by email, com­pe­ti­tion sub­mis­sion or post. The infor­ma­tion you give us may include your name, address, e-mail address, post­code and phone num­ber, finan­cial and credit card infor­ma­tion and per­sonal description.

Infor­ma­tion we col­lect about you. With regard to each of your vis­its to our site, or mobile appli­ca­tion we may auto­mat­i­cally col­lect the fol­low­ing infor­ma­tion:
tech­ni­cal infor­ma­tion, includ­ing the Inter­net pro­to­col (IP) address used to con­nect your com­puter to the Inter­net, your login infor­ma­tion, browser type and ver­sion, time zone set­ting, browser plug-in types and ver­sions, oper­at­ing sys­tem and plat­form;
infor­ma­tion about your visit, includ­ing the full Uni­form Resource Loca­tors (URL) click­stream to, through and from our site (includ­ing date and time); prod­ucts you viewed or searched for; page response times, down­load errors, length of vis­its to cer­tain pages, page inter­ac­tion infor­ma­tion (such as scrolling, clicks, and mouse-overs), and meth­ods used to browse away from the page and any phone num­ber used to call our cus­tomer ser­vice number.

Infor­ma­tion we receive from other sources. We may receive infor­ma­tion about you if you use any of the other web­sites we oper­ate or the other ser­vices we pro­vide. We are also work­ing closely with third par­ties (includ­ing, for exam­ple, busi­ness part­ners, sub-contractors in tech­ni­cal, pay­ment and deliv­ery ser­vices, adver­tis­ing net­works, ana­lyt­ics providers, search infor­ma­tion providers, credit ref­er­ence agen­cies) and may receive infor­ma­tion about you from them.


Our web­site uses cook­ies to dis­tin­guish you from other users of our web­site. This helps us to pro­vide you with a good expe­ri­ence when you browse our web­site and also allows us to improve our site. For detailed infor­ma­tion on the cook­ies we use and the pur­poses for which we use them see our Cookie pol­icy [].

Uses made of the information

We use infor­ma­tion held about you in the fol­low­ing ways:

Infor­ma­tion you give to us. We will use this infor­ma­tion:
to carry out our oblig­a­tions aris­ing from any con­tracts entered into between you and us and to pro­vide you with the infor­ma­tion, prod­ucts and ser­vices that you request, or have won from us;
to pro­vide you with infor­ma­tion about other goods and ser­vices we offer that are sim­i­lar to those that you have already pur­chased or enquired about;
to notify you about changes to our ser­vices;
to ensure that con­tent from our site is pre­sented in the most effec­tive man­ner for you and for your computer.

Infor­ma­tion we col­lect about you. We will use this infor­ma­tion:
to admin­is­ter our site and for inter­nal oper­a­tions, includ­ing trou­bleshoot­ing, data analy­sis, test­ing, research, sta­tis­ti­cal and sur­vey pur­poses;
to improve our site to ensure that con­tent is pre­sented in the most effec­tive man­ner for you and for your com­puter;
as part of our efforts to keep our site safe and secure;
to mea­sure or under­stand the effec­tive­ness of adver­tis­ing we serve to you and oth­ers, and to deliver rel­e­vant adver­tis­ing to you;
to make sug­ges­tions and rec­om­men­da­tions to you and other users of our site, or our mobile appli­ca­tion about goods or ser­vices that may inter­est you or them.

Infor­ma­tion we receive from other sources. We may com­bine this infor­ma­tion with infor­ma­tion you give to us and infor­ma­tion we col­lect about you. We may use this infor­ma­tion and the com­bined infor­ma­tion for the pur­poses set out above (depend­ing on the types of infor­ma­tion we receive).

Dis­clo­sure of your information

We may share your infor­ma­tion with selected third par­ties includ­ing:
Busi­ness part­ners, sup­pli­ers and sub-contractors for the per­for­mance of any con­tract we enter into with you.
Adver­tis­ers and adver­tis­ing net­works that require the data to select and serve rel­e­vant adverts to you and oth­ers.
Ana­lyt­ics and search engine providers that assist us in the improve­ment and opti­mi­sa­tion of our site.
We may dis­close your per­sonal infor­ma­tion to third par­ties:
In the event that we sell or buy any busi­ness or assets, in which case we may dis­close your per­sonal data to the prospec­tive seller or buyer of such busi­ness or assets.
If Jet­pack Jo’s World Tour Lim­ited or sub­stan­tially all of its assets are acquired by a third party, in which case per­sonal data held by it about its cus­tomers will be one of the trans­ferred assets.
If we are under a duty to dis­close or share your per­sonal data in order to com­ply with any legal oblig­a­tion, or in order to enforce or apply our terms of use [] and other agree­ments; or to pro­tect our rights or prop­erty. This includes exchang­ing infor­ma­tion with other com­pa­nies and organ­i­sa­tions for the pur­poses of fraud pro­tec­tion and credit risk reduction.

Where we store your per­sonal data

The data that we col­lect from you may be trans­ferred to, and stored at, a des­ti­na­tion out­side the Euro­pean Eco­nomic Area (“EEA”). It may also be processed by staff oper­at­ing out­side the EEA who work for us or for one of our sup­pli­ers. Such staff maybe engaged in, among other things, the ful­fil­ment of your order, the pro­cess­ing of your pay­ment details and the pro­vi­sion of sup­port ser­vices. By sub­mit­ting your per­sonal data, you agree to this trans­fer, stor­ing or pro­cess­ing. We will take all steps rea­son­ably nec­es­sary to ensure that your data is treated securely and in accor­dance with this pri­vacy pol­icy.
Unfor­tu­nately, the trans­mis­sion of infor­ma­tion via the inter­net is not com­pletely secure. Although we will do our best to pro­tect your per­sonal data, we can­not guar­an­tee the secu­rity of your data trans­mit­ted to our site, or mobile appli­ca­tion; any trans­mis­sion is at your own risk. Once we have received your infor­ma­tion, we will use strict pro­ce­dures and secu­rity fea­tures to try to pre­vent unau­tho­rised access.

Your rights

You have the right to ask us not to process your per­sonal data for mar­ket­ing pur­poses. We will usu­ally inform you (before col­lect­ing your data) if we intend to use your data for such pur­poses or if we intend to dis­close your infor­ma­tion to any third party for such pur­poses. You can exer­cise the right at any time by con­tact­ing us at Jet­pack Jo’s World Tour Lim­ited of 13 Sil­ver Street, Barn­sta­ple, Devon EX32 8HR or send an email to
Our site, and mobile appli­ca­tion may, from time to time, con­tain links to and from the web­sites, and mobile appli­ca­tions of our part­ner net­works, adver­tis­ers and affil­i­ates. If you fol­low a link to any of these web­sites, or mobile appli­ca­tions, please note that these web­sites, and mobile appli­ca­tions have their own pri­vacy poli­cies and that we do not accept any respon­si­bil­ity or lia­bil­ity for these poli­cies. Please check these poli­cies before you sub­mit any per­sonal data to these web­sites, and mobile applications.

Access to information

The Act gives you the right to access infor­ma­tion held about you. Your right of access can be exer­cised in accor­dance with the Act. Any access request may be sub­ject to a fee of £25 to meet our costs in pro­vid­ing you with details of the infor­ma­tion we hold about you.

Changes to our pri­vacy policy

Any changes we may make to our pri­vacy pol­icy in the future will be posted on this page. Please check back fre­quently to see any updates or changes to our pri­vacy policy.


Ques­tions, com­ments and requests regard­ing this pri­vacy pol­icy are wel­comed and should be addressed to Jet­pack Jo’s World Tour Lim­ited of 13 Sil­ver Street, Barn­sta­ple, Devon EX32 8HR or send an email to